We provide exclusive and personalized technical service, both for preventive and corrective maintenance, focusing on reliability, compliance upgrades, and 24/7 emergency support for the most recognized elevator brands in the country. We hold a valid MINVU registration under Role No. 233, and 100% of our technical team is composed of professionals trained and certified by ASIMET.
We have a solid client portfolio in Iquique, Antofagasta, Viña del Mar, Santiago, Rancagua, and Puerto Montt, who endorse the quality, commitment, and results we guarantee in every service, which also includes civil liability insurance coverage of five thousand UF.
Our aim is to consolidate and expand our company as a recognized international boutique, acting as a strategic partner in the administrative and operational management of our client portfolio. We are committed to providing excellence, trust, and safety, maintaining elevator availability above 97%. We work efficiently and proactively as a team, complying with the International Quality Standard ISO 9001:2015.
To achieve our service standards and objectives in preventive and corrective elevator maintenance, we are committed to ensuring a safe means of transportation for users and to maintaining over 97% availability for every elevator.
KPIs are evaluated monthly by the Operations Management team, based on data provided by our digital electronic log system. This allows us to obtain precise timings for each task carried out by our field team.
Every three months, we issue a detailed KPI report to gather accurate information on elevator availability. This information helps us project both technical and commercial strategies. Data is collected through our electronic document management system and monitored by the entire administrative team, enabling us to provide proactive service and identify opportunities for continuous improvement in our technical management and assistance.
Phase 1: Assessment, recognition, status, safety, and critical conditions of elevators.
Phase 2: Correction of nonconformities identified and action plan for recurring elevator failures.
Phase 3: Effective execution of the action plan, following manufacturer standards and UpDown GT guidelines.
Annual maintenance plan dictated by the manufacturer.
Fase 1: Levantamiento, reconocimiento, status, seguridades y condiciones críticas de los ascensores.
Fase 2: Corrección de no conformidades levantadas y plan de acción para averías reiteradas de los ascensores.
Fase 3: Ejecución efectiva del plan de acción erigiéndonos por los estándares indicaciones por el fabricante y GT de UpDown.
Plan de mantenimiento anual dictado por el fabricante.
At Updown, we have fully embraced the “paperless” concept as part of our commitment to sustainability and operational efficiency. This philosophy not only reduces our environmental impact by minimizing paper use and associated waste, but also enhances our productivity and business agility.
We digitize all our processes, from document and contract management to internal and external communications. We use advanced cloud storage tools and electronic signatures to ensure all data is secure and easily accessible from anywhere.
This approach allows us to be more eco-friendly and positions us at the forefront of technological innovation, providing a modern and efficient work environment for our team and faster, more effective service for our clients.
In summary, being a “paperless” company is not only an ecological decision but an integrated strategy that allows us to be more agile, secure, and prepared for the future.
Updown firmly believes in the importance of fostering young talent and providing opportunities for emerging athletes to reach their full potential. For this reason, we have implemented a series of programs and sponsorships aimed at supporting young athletes on their path to success.
Through partnerships with sports academies, clubs, and local events, we provide financial resources, equipment, and access to training facilities. Our goal is to remove barriers and provide these young athletes with the tools and support necessary to excel in their disciplines.
We are convinced that by encouraging and nurturing the next generation of athletes, we are not only contributing to their individual success but also strengthening our society.
We provide a 24/7 immediate response service, with an attention time not exceeding 120 minutes.
